A) The HOTEL makes its rates, service prices, and check-in and check-out times available for public view, which the GUEST is required to adhere to.
B) If the HOTEL is unable to fulfill a confirmed reservation in writing with prepayment or is forced to terminate a fixed-term stay early, it must secure accommodation for the GUEST at another establishment with a similar rate. If the alternative hotel’s rate is lower, the HOTEL will reimburse the difference to the GUEST, and if it is higher, the HOTEL will cover the additional cost, striving to minimize any rate differences whenever possible.
A) The GUEST acknowledges that engaging in sports, physical exercise, operating vehicles or vessels, using equipment or tools, and, in general, any activity involving risk implies that the GUEST has the necessary skills and knowledge to assume such risks. The GUEST also accepts full responsibility in case of any harm or injury, expressly releasing the HOTEL from liability.
B) The GUEST shall be held accountable for the use and booking of controlled areas. Should the GUEST or any of their invitees cause damage to the premises, they must inform the HOTEL of the damages incurred, which will be the sole responsibility of the GUEST.
In compliance with Law 1336 of 2009, the property adopts the Code of Conduct for the protection of minors as follows:
i) For registration purposes, minor guests staying without their parents or legal guardian must present a notarized authorization signed by both parents or the legal guardian, according to Law 1098 of 2006 and Law 1336 of 2009. Non-compliance may result in criminal penalties for the co-owner and/or guest under current laws.
ii) The property and its employees will refrain from offering, explicitly or implicitly, plans involving the sexual exploitation of children or adolescents in tourist promotion programs and packages.
iii) It is prohibited for co-owners, employees, and visitors to provide tourists with information, directly or indirectly, about locations where commercial sexual exploitation of minors is coordinated or practiced.
iv) Co-owners, employees, and visitors are prohibited from taking guests or visitors to establishments or locations where commercial sexual exploitation of minors occurs, including locations at sea, for the purpose of such exploitation.
v) Property employees are authorized to prevent the entry of children and adolescents not under the care of their parents or legal guardians.
vi) Measures will be adopted to prevent any personnel associated with the company from offering tourist services facilitating sexual activities with minors.
vii) The property will report to the Attorney General’s Office, National Police, Ministry of Commerce, Industry, and Tourism, and other relevant authorities any knowledge or suspicion of child sexual exploitation. Internal channels will be established for reporting such incidents to authorities.
viii) To mitigate sexual tourism, all co-owners must provide 24-hour advance notice of visitor arrivals at the property. The property reserves the right to deny access if potential violations of these rules are detected.
Firearms and adulterated alcoholic beverages are prohibited from entering the hotel.
As Colombian law penalizes the manufacture, trafficking, and use of narcotic substances, their entry into the hotel is also prohibited.
Casa Carolina Hotel
The accommodation service included in your reservation is exclusively intended for overnight stays by guests registered under the booking.
For security, privacy, and capacity reasons, unregistered visitors are not permitted inside guest rooms, nor may rooms be used for events or gatherings.
Bridal preparations, professional photo shoots, access for external service providers such as makeup artists, hairstylists, and photographers, as well as private events, are not included in the standard accommodation rate.
These additional services require prior coordination with the hotel, are subject to availability, and may only take place in spaces or locations expressly authorized by hotel management.
Should you require any of these services, please contact the hotel directly in advance, as additional charges may apply.
Visitors in Common Areas
Non-resident visitors may only access the property’s designated public areas, such as Just B Wellness Café, the Spa, and the Rooftop, subject to capacity restrictions and the applicable consumption policies of each space.
To ensure the preservation of our architectural heritage and the proper care of hotel linens, hairstyling, intensive beauty treatments involving makeup products, and hair coloring services must be carried out exclusively in areas previously authorized and coordinated with the hotel.
Calle Arzobispado, Cra. 5 #34-14,
Cartagena de Indias, Colombia.
+57 (605) 654 3330
+57 318 574 7684
SIC | NIT: 901613438-1 | RNT:132298
Terms and Conditions | Data Processing Policy | FAQs
In accordance with Law 679 of 2001 and Law 1336 of 2009, CASA CAROLINA prevents and rejects the sexual exploitation and abuse of children and adolescents. These acts constitute a criminal offense under current Colombian law.
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